You may be considering SFE Energy, but you can compare here to make sure you are choosing the best energy service available in the market for you.
SFE, Southern Flow Electric, is a retail electricity provider that has been serving businesses and residential customers since 2010. Based in Houston, Texas, SFE quickly established itself as a leading provider of retail electricity in Texas. They have since expanded to many other deregulated markets across the United States.
5 Digital Energy partners with SFE because of their competitive pricing and their focus on customer service. Our recommended plan for small and medium businesses is their fully fixed offer. SFE’s fixed-rate plans allow customers to lock in a specific rate for their electricity usage for a set period of time. This type of plan provides commercial customers with stability and predictability in their monthly electricity bills, which can be particularly helpful for budgeting purposes.
Depending on the size, energy usage, and specific needs of your business, your 5 Digital Energy advisor may suggest different types of plans that will impact both your electricity bill and your sustainability goals.
Make sure to avoid falling off of the contract without putting a renewal agreement into place. Electric meters that are not renewed roll into a pricey month-to-month hold-over rate. These energy bills are most painful during hot Texas summers or other months of high electricity demand. If you partner with 5 Digital Energy, we will be reaching out to you well in advance of your contract expiration to make sure that you’re taken care of.
Cancellation or early termination fees for an SFE supply agreement can vary depending on the specific terms and conditions of the contract. In general, SFE’s supply agreements are typically structured as fixed-term contracts, which means that customers are committed to a specific length of time for their energy supply. If a customer chooses to cancel or terminate the contract before the end of the term, they may be subject to an early termination fee. The fee amount can vary depending on several factors, such as the remaining length of the contract, the customer’s energy usage, and the market conditions at the time of termination. However, if the customer needs to exit the agreement early, there are a few other options.
SF will sometimes allow the contracted party to assign the agreement to a new legal entity. Once the assignment is complete, the original party relinquishes all contractual obligations to the new party on the agreement. Alternatively, the contracting party may also substitute the service address/meter that receives the electricity. Provided the new location is in the same utility and requires similar usage, SFE can substitute one meter out for another on the contract with no penalty.
- SFE offers competitive electricity rates and unparalleled customer service. 5 Digital Energy recommends SFE as a supplier because of their successful track record and their focus on small businesses.
There are hundreds of other retail electric providers that 5 Digital Energy does not endorse or recommend. 5 Digital Energy has a strenuous vetting process with energy providers so that you can feel confident with your selection. Here are the main criteria we require out of the energy providers we partner with:
Our main priority as energy advisors is to make sure that our clients are well taken care of. This means that we expect energy companies to bring real value to the businesses that trust us with their energy. Highly marketed electricity plans don’t always mean high quality electricity plans. Sometimes the best rate for your home or business is not actually the cheapest rate. We are only interested in working with suppliers with transparent and reputable business practices.
Between COVID, massive winter storms in Texas and uncertain economic strength in the last few years, many electric companies were forced to close their doors. If a supplier unexpectedly goes out of business, their clients run the risk of dropping to costly month-to-month or variable rate plans. Financial strength is an important consideration when we evaluate potential supplier partnerships. We want our clients to feel confident with their choice in energy companies.
5 Digital Energy maintains healthy relationships with our commercial partners, which means we often know, and communicate with our clients, any important changes with these retail electric providers.
For small business and residential clients, 5 Digital Energy almost always recommends a fixed-rate plan. However, as clients exceed electricity spend of $100,000 or so per year, different types of energy products may make more sense. These products include Index-based rates, load following blocks, Retail Renewable Contracts for green & clean energy or natural gas heat rates. For deregulated states like Ohio, Pennsylvania, New York, Illinois, Maryland or New Jersey, that may mean only fixing the energy portion of your supply costs. For those in Texas, it could mean buying your electricity from the Hub and not the Load Zone. Each client has different budget standards and sustainability goals, so 5 Digital Energy only partners with electricity providers who can deliver the kinds of energy products that our clients need.
You can look up customer reviews on almost anything these days, and you’ll likely find many angry people! Suppliers are often rated publicly only when a customer has a bad experience, so it’s sometimes hard to get a real sense of their customer service. After 10+ years of experience with these energy companies, we only partner with those who we feel deserve you as a client. Many of the electricity providers we work with have award winning customer service. And don’t forget, you always have us! The advisors at 5 Digital Energy are always here to help make sure our clients are taken care of.
The devil is in the details and that can certainly be the case in electricity supply agreements. Before you sign a contract with a kWh rate that is substantially lower than the competition, make sure you understand all of the energy charges associated with that plan or other contract terms like cancellation fees or early termination fees. 5 Digital Energy has done enough business with the suppliers we represent to feel confident that the Contract Terms they present are fair and equitable to both new customers and current ones. However, that should not stop you from asking questions when you have them! 5 Digital Energy is always here to help.
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