What happened to Ambit Energy?

There are hundreds of other retail electric providers that 5 Digital Energy does not endorse or recommend. 5 Digital Energy has a strenuous vetting process with energy providers so that you can feel confident with your selection. Here are the main criteria we require out of the energy providers we partner with:

Value to the end user

Our main priority as energy advisors is to make sure that our clients are well taken care of. This means that we expect energy companies to bring real value to the businesses that trust us with their energy. Highly marketed electricity plans don’t always mean high quality electricity plans. Sometimes the best rate for your home or business is not actually the cheapest rate. We are only interested in working with suppliers with transparent and reputable business practices.

Financial backing and credit sleeves

Between COVID, massive winter storms in Texas and uncertain economic strength in the last few years, many electric companies were forced to close their doors. If a supplier unexpectedly goes out of business, their clients run the risk of dropping to costly month-to-month or variable rate plans. Financial strength is an important consideration when we evaluate potential supplier partnerships. We want our clients to feel confident with their choice in energy companies.

5 Digital Energy maintains healthy relationships with our commercial partners, which means we often know, and communicate with our clients, any important changes with these retail electric providers.

Products offered

For small business and residential clients, 5 Digital Energy almost always recommends a fixed-rate plan. However, if client’s electricity expenses exceed $100,000 per year, different types of energy products may make more sense. These products include Index-based rates, load following blocks, Retail Renewable Contracts for green and clean energy or natural gas heat rates. For deregulated states like Ohio, Pennsylvania, New York, Illinois, Maryland or New Jersey, that may also mean fixing only the energy portion of your supply costs. For those in Texas, it could mean buying your electricity from the Hub and not the Load Zone. Each client has different budget requirements and sustainability goals. 5 Digital Energy only partners with electricity providers who can deliver the kinds of energy products that our clients need.

Ease of Customer Service

You can look up customer reviews on almost anything these days, and you’ll likely find many angry people! Suppliers are often rated publicly only when a customer has a bad experience, so it’s sometimes hard to get a real sense of their customer service. After 10+ years of experience with these energy companies, we only partner with those who we feel deserve you as a client. Many of the electricity providers we work with have award winning customer service. And don’t forget, you always have us! The advisors at 5 Digital Energy are always here to help make sure our clients are taken care of.

Contract Terms

The devil is in the details and that can certainly be the case in electricity supply agreements. Before you sign a contract with an kWh rate that is substantially lower than the competition, make sure you understand all of the energy charges associated with that plan or other contract terms like cancellation fees or early termination fees. 5 Digital Energy has done enough business with the suppliers we represent to feel confident that the Contract Terms they present are fair and equitable to both new customers and current ones. However, that should not stop you from asking questions when you have them! 5 Digital Energy is always here to help.