In the state of Texas, the rising cost of living, combined with the unpredictability of extreme weather events, has made emergency utility assistance a critical lifeline for thousands of residents. From high electric bills in the summer to steep natural gas costs in the winter, Texans are increasingly in need of reliable support to manage their energy bills and avoid disconnection of utility services.
Fortunately, a range of utility assistance programs exists to support low-income households during times of financial hardship. These energy assistance programs offer help with bill payment assistance, crisis assistance, and weatherization improvements to reduce energy costs in the long term.
The cornerstone of federal energy assistance is the Low Income Home Energy Assistance Program, or LIHEAP, administered by the U.S. Department of Health and Human Services (HHS). In Texas, LIHEAP provides financial assistance for utility bills, heating, cooling, propane, and weatherization services.
Eligibility is based on income, household size, and the presence of vulnerable household members, such as children, seniors, or people with disabilities. Those receiving Social Security, Supplemental Nutrition Assistance Program (SNAP) benefits, or Supplemental Security Income (SSI) may automatically meet income eligibility guidelines.
To apply, individuals should visit the official website of their local community action agency or dial the toll-free Texas LIHEAP hotline for additional information.
In addition to federal (gov) programs, numerous community services and nonprofits across Texas offer utility assistance and emergency services:
The Salvation Army is a trusted source of emergency assistance for families struggling to pay their electric bills or maintain utility service. Their assistance programs often cover overdue amounts or offer short-term help during an unexpected crisis. Call your local Salvation Army office or visit their official website for contact information.
United Way offers rental assistance, bill payment assistance, and referrals to other local energy assistance resources. By calling 2-1-1, you can speak to a trained representative who will connect you with the nearest utility company assistance initiative or community action agency.
Local community action agencies are the primary administrators of LIHEAP funds and other utility assistance programs in Texas. They also often coordinate with cities and counties to offer weatherization assistance programs, which improve energy efficiency in homes, reducing long-term energy costs.
Some utility companies in Texas, especially in areas impacted by natural disasters or extreme heat, offer their own energy assistance programs.
- Deferred payment plans allow households to spread overdue utility bill balances over several months.
- Energy efficiency rebates and tools such as smart thermostats or insulation upgrades can be provided at no cost through weatherization initiatives.
- Programs may also prioritize eligible households for crisis assistance during emergencies, including freezes or power grid failures.
Check with your specific utility company for contact information, phone numbers, eligibility details, and ways to apply.
To qualify for utility assistance, households must generally meet income eligibility thresholds, which are set based on the Federal Poverty Guidelines and adjusted for household size. For example, a family of four may qualify with an annual income under a specific threshold defined on the program’s official website.
Applicants typically need to provide:
- Proof of income (e.g., pay stubs, Social Security benefits)
- Identification
- A recent electric bill or natural gas bill
- Documentation of household members
Those facing disconnection, loss of utility service, or recovering from a disaster may receive priority emergency assistance.
The Weatherization Assistance Program (WAP) helps improve the energy efficiency of homes through upgrades such as:
- Insulation
- HVAC repairs
- Air sealing
- Energy-efficient appliances
These improvements lower energy bills over time and enhance comfort during Texas’s extreme weather. WAP is available to low-income households, especially those with vulnerable household members. Many community action agencies offer weatherization services in conjunction with LIHEAP.
To apply for energy assistance or emergency services, Texans can:
- Visit the Texas Department of Housing and Community Affairs (TDHCA) website for a list of community action agencies by county.
- Dial 2-1-1, a toll-free number that connects you with local services, including utility assistance programs.
- Contact your utility company directly and ask about available payment plans or bill payment assistance.
- Visit the official websites of nonprofits like The Salvation Army or United Way for program details and contact information.
High energy costs, unpredictable weather, and economic challenges make utility assistance a necessity for many Texans. Whether you’re seeking help with a current electric bill, in need of crisis assistance, or looking to make your home more energy efficient, Texas offers numerous assistance programs to support you.
By exploring eligibility requirements, reaching out to your local community action agency, and staying informed about the latest initiatives, you can access the help you need to keep your utility service running and your home and safe.